How can I access Events?
Tap on the Events button on the top right of your screen in a map view to view the event list.

 

As soon as you complete an action that scores towards the event, you should be fine, as it counts as your participation. There are a very few exceptions, like the Daily Reputation Events and the Ticketed Events, that will have a Join button for you to be able to control the resources you spend and the rewards you gain from these events (i.e, Reputation Points, Uncommon Event Tickets, Rare Event Tickets).

 

When can I claim the rewards?
Please collect your rewards right away. Event rewards can only be collected while the event is visible in your Events tab. Once the display phase is over and the event is removed from your Events tab, rewards can no longer be collected. Additionally, leaderboard events will only grant the rewards when the event duration ends, while milestone events will grant your rewards in real-time as soon as you reach the appropriate milestone.

 

How can I claim the rewards?
The event button on the top right of your screen will turn green and say WINNER if you have an event reward that is ready to be collected. Tap on the button to claim your reward(s). Do note that this will claim all of the claimable rewards you have, and it will show a summary of the rewards if you completed multiple events.

 

 

Does this work similarly to Alliance Event rewards?
There are some differences here. To be eligible for the Alliance Event rewards, you will need to:

• Be part of the Alliance before the Alliance event starts
• Score points in that respective Alliance event
• Stay in the Alliance until the event is over

If you join or leave an Alliance during an ongoing event, you are no longer eligible for the event rewards.

The Alliance Event milestones are already completed, but why am I still unable to claim the rewards?
You should be able to claim these rewards as soon as you score anything and participate in the event, given that you meet the conditions provided above. 

Why are my actions not counting towards the events?
Sometimes there may be a delay in registering your scores for dailies and ongoing events. Give it some time, and you should soon see your scores updating. Please rest assured that all points earned are correctly registered on our end; they may just take longer than usual to be displayed.

For events having more than 1 requirement applying at the same time (for example: destroy a hostile using Officer/Ship X), note that only one of the banners will be displayed. You may see only 1pt being registered, but in reality, the points for using the respective Officer or Ship are being added correctly to the event table. Please refer to the event screen for the actual points.

If you notice anything unusual, please reach out, and our Support team will be happy to assist you. Thank you for your understanding and patience while we are working on improvements.