Why am I on this page?
If you have been redirected to this page while trying to open the game, then this indicates that you cannot play the game due to an issue of User ID mismatching. The mismatch will continue to prevent you from being able to open the game until the issue is resolved.
If you have been redirected to this page while trying to open the game, then this indicates that you cannot play the game due to an issue of User ID mismatching. The mismatch will continue to prevent you from being able to open the game until the issue is resolved.
Alternatively, if you have recently requested account data deletion, you may have been directed to this page. If this is the case, please be aware that opening the App again will result in a new account being created. Please see Scopely's privacy policy for more information: http://scopely.com/privacy/
What can I do to resolve the issue?
Fortunately we have steps to resolve this issue, though they do vary from iOS to Android. Make sure to follow the appropriate steps below depending on your device type. Once you have completed the steps below, you should be able to open and play the game.
Android:
Clear the game's local data. Steps which detail this process are just below.
Go to your device's general settings
Go to Apps (or Application Manager)
Select our game from the list of applications shown
Select "Clear Data"
iOS:
Delete and reinstall the game. Steps which detail this process are just below.
Go to your device's home screen
Find the app icon for our game
Tap and hold until the icon starts to wobble
Press the "x" on the corner of the app icon
Find our game on the app store and reinstall it after you've already deleted it
If you are having any ongoing trouble after trying these steps, you can reach us by pressing the contact button in the upper right corner of this page.
What can I do to resolve the issue?
Fortunately we have steps to resolve this issue, though they do vary from iOS to Android. Make sure to follow the appropriate steps below depending on your device type. Once you have completed the steps below, you should be able to open and play the game.
Android:
Clear the game's local data. Steps which detail this process are just below.
Go to your device's general settings
Go to Apps (or Application Manager)
Select our game from the list of applications shown
Select "Clear Data"
iOS:
Delete and reinstall the game. Steps which detail this process are just below.
Go to your device's home screen
Find the app icon for our game
Tap and hold until the icon starts to wobble
Press the "x" on the corner of the app icon
Find our game on the app store and reinstall it after you've already deleted it
If you are having any ongoing trouble after trying these steps, you can reach us by pressing the contact button in the upper right corner of this page.