If incase of failure to recover your game progress via Game Center or Google Play, please do not worry. To resolve the issue, kindly submit a support ticket with the following details:

- Player Name and ID (main account)
- Player Level
- Alliance Name
- A screenshot of your purchase receipt (if applicable)
- Device Model of the last device used to access the main account

This information will assist us in verifying account ownership, and our team will be pleased to help better.