To help you get the most of a conversation with our support team, we've put together this handy guide on what are the best options to select from the support menu for the issue you're experiencing or the questions you might have.

Gameplay Questions
This category will help you answer questions using our FAQ system. If we can’t answer these questions, we’ll collect your feedback on how we can improve the content for future updates

Report Technical Issues Or Bugs
This category is primarily for technical issues relating to crashing, freezing, loading, and error messages. We also have a Known Issues FAQ that will save you the trouble of waiting for a response if the issue has been acknowledged and is actively being worked on by our devs.

For unlisted issues, our team may ask  you for more information from your account to help identify the root cause. Please note, our support team is not able to provide an exact timeline to a fix, but we will update the Known Issues FAQ with information as soon as it's available

Purchase Issues or Refund Requests
For any issues being able to purchase, not receiving items from your purchase, or for requesting a refund. Please note, you may only be eligible for a refund if the resources purchased are still on your account

Missing Rewards or Items
Regardless of the source (events, daily goals, wheel, etc) this is the best option to use for any missing item or reward in the game outside of purchases

Account Help
This category is for help with your recovering lost account progress, transferring between servers, and other common account related scenarios

Terms of Service & Privacy Policy
This category is for dealing with topics relating to our terms of service or privacy policy, including:

Two options to choose from: "I want to Submit Feedback" or "I need help with something else"
The option "I need help with something else" will redirect you back to the General categories listed above