Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 

In support, we can only help you if you are using the latest version of the game.

We currently support versions above 8.43.10; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help. 

 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 

Last Updated:  04 August 2025

LIVE ISSUES:

RECENT CHANGE:

Family Games and Family Feast:

  • Families can now focus on one Family Game Mode at a time as Family Games and Family Feast is now separated
  • Family Games will start on Monday and Family Feast will now start on Friday.

Treasure Hunt:

  • Additional Moves option will now cost 3 Bonus Rolls for 2 additional moves
  • The Multiplier for finding all chests in a match will now be X3

 

RECENTLY FIXED ISSUES:

Victory Rush Timed Limited Goal present while there is no Victory Rush event available

We are aware of the issue regarding the Prize Pass Goal Victory Rush Time Limited Goal where there's no active Victory Rush game event in the game. The team is currently investigating this matter. We appreciate your patience and understanding as we work diligently to resolve this issue. We'll update you as soon as we receive any news about it.

Survivor generating unable to submit turn error

  • The game team is already aware of this issue, and working diligently to identify the problem. Stay tuned here for updates, and thanks for your patience!

Status: Fixed

Survivor: Getting “Better Luck Next Time" message in the Jackpot Round"

  • The game team is already aware of this issue, and working diligently to identify the problem. Stay tuned here for updates, and thanks for your patience!

Status: Fixed