Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
Here is where you can find a list of issues currently being investigated by our developers.
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
In support, we can only help you if you are using the latest version of the game.
We currently support versions above 8.41.20; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help.
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
Last Updated: 14 June 2025
RECENT CHANGE:
Treasure Hunt:
- Additional Moves option will now cost 3 Bonus Rolls for 2 additional moves
- The Multiplier for finding all chests in a match will now be X3
LIVE ISSUES:
Ball ends up in the gutter even if you hit the target and aimed correctly at the pins
- The game team is already aware of this issue, and working hard to get a fix out as soon as possible. Stay tuned here for updates, and thanks for your patience!
Status: Ongoing
RECENTLY FIXED ISSUES
Survivor generating unable to submit turn error
- The game team is already aware of this issue, and working diligently to identify the problem. Stay tuned here for updates, and thanks for your patience!
Status: Fixed
Survivor: Getting "Better Luck Next Time" message in the Jackpot Round"
- The game team is already aware of this issue, and working diligently to identify the problem. Stay tuned here for updates, and thanks for your patience!
Status: Fixed