Many reported issues will get resolved relatively quickly, but sometimes it can take a bit longer to get to the bottom of a technical issue or bug.

 

Here is where you can find a list of issues currently being investigated by our developers.

 

This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.

 

To report an issue or bug that you do not see listed here, please submit an in-app support ticket and let our team know.

 

Last Updated: September 3, 2024

Quest Progression Issue:
Issue Description: Some players are experiencing issues where quests are not marked as complete despite meeting the requirements.
Status: The team is aware of this ongoing issue and is actively analyzing the root cause. While complaints have decreased, if you continue to encounter this problem, please contact our support team for further queries.

Cosmic Campaign Error 11500:
Issue Description: Players are encountering error 11500 in the Cosmic Campaign. 
Status: The team is already aware of this issue. If you experience this error, please submit a support ticket with a screenshot of the error for further investigation and potential compensation.

Game Crashing/Freezing During Arena Battles:
Issue Description: The game is crashing or freezing during Arena battles.
Status: The team is aware of this recurring issue and is working towards a definitive fix. If you encounter this problem, please contact Customer Support for compensation related to keys spent or missing rewards. Each report will be reviewed to determine eligibility for compensation. Thank you for your understanding.