If WWE Generations is crashing, freezing, or failing to load, try the following troubleshooting steps:
Make sure your device is running the latest version of iOS or Android.
Verify that you're connected to a stable Wi-Fi or cellular network.
Close the game completely and relaunch it.
Check that your device has enough available storage. If needed, free up space by removing unused apps, photos, or videos.
Restart your device to close background applications that may be affecting performance.
If the issue persists, uninstall and reinstall the game.
If you're still unable to access the game after completing these steps, please contact Customer Care for further assistance.