If you're experiencing issues while playing, try the troubleshooting steps below:
| Issue | Recommended Troubleshooting |
|---|---|
| Freezing or lagging | Force close the app and relaunch it. |
| Freezing or crashing | https://scopely.helpshift.com/hc/faq/7321-how-to-power-cycle-the-device-restart-the-device/Restart your device. |
| Crashing, freezing, lagging, or failing to launch | Close any apps running in the background. |
| Slow loading, failing to launch, freezing, or lagging | Ensure you have a stable internet connection with a strong Wi-Fi or cellular signal. |
| Slow loading or failure to launch | Clear the app cache. |
If the issue persists after trying these steps, please contact Customer Care for further assistance.