We’re aware that some players may encounter the following error message when attempting to make a purchase through our website using Xsolla:

"Your purchase cannot be completed at this time due to an issue. Contact Customer Support."

Here’s what you need to know:

❓ Why am I seeing this error?

This message indicates that the issue is occurring on Xsolla’s payment platform. Since Xsolla processes website payments, this error is generated on their end and is not directly controlled by the game.

🛠️ What should I do if I receive this error?

If you see this message, please follow these steps:

1️⃣ Contact Xsolla Support

If the issue persists, please raise a ticket directly with Xsolla Support so they can review the transaction attempt and check on the issue at their end. 

2️⃣ Try in Incognito/Private Mode

Open your browser in Incognito (Chrome) or Private Mode (Safari/Firefox/Edge) and attempt the purchase again.
This helps rule out issues related to cached data, cookies, or browser extensions.

3️⃣ Reach Out to Bingo Bash Support

After contacting Xsolla, please get in touch with Bingo Bash Support and share your Xsolla ticket details.

This allows us to:

• Coordinate with Xsolla if needed

• Request a review or unblock (if applicable)

• Ensure your case continues to be tracked without delays

🤝 Why do I need to contact Xsolla first?

Since the error originates from the payment provider, Xsolla will need to review the transaction attempt on their system. Once they investigate, we can work alongside them (if required) to ensure your issue is resolved smoothly.

We appreciate your patience and understanding while this gets sorted. If you need further guidance, our Support team is always here to help! 🎉