Some players on older Android devices (Android 5 and Android 6) may find that tapping Support or Account Deletion in-game doesn’t open.
What you can do right now
Quick try: Fully restart the app and try the Support/Deletion button once more.
If it still doesn’t open:
Email us: bashsupport@scopely.com
Or visit our website (www.bingobash.com) and use the Contact Support option.
When you reach out, please include:
Your User ID (from game settings)
Your email address (linked to the account)
Your ticket number (if you already raised one)
A short description of the issue
FAQ
What’s happening?
On Android 5 and 6, the in-game support page may fail to launch. This blocks access to the support portal and the account deletion form.
Who is affected?
Players using Android 5 or Android 6.
Will restarting help?
Sometimes. Fully restart the app and try again first. If it still fails, use the email/website options above.
How do I contact support if the page won’t open?
Email bashsupport@scopely.com (or use the website’s (www.bingobash.com) Contact Support). Include your Player ID, email address, ticket number (if any), and a brief description.
How can I request account deletion?
If the in-game option doesn’t open, you can:
Email us at bashsupport@scopely.com with the subject “Account Deletion Request”, OR
Visit our website and use the Contact Support option.
When contacting us, include:
Player ID and player name
Email address linked to the account
Ticket number (if raised already)
(Optional) Any purchase receipts or last login date to help us verify ownership
What if I don’t know my Player ID?
Share any details you do have (email address, name on account, purchase receipts). Support can help locate your account.