Missing Credits After Webstore Purchase
If you’ve made a purchase directly from our Bingo Bash webstore and the credits haven’t appeared in your account, don’t worry — this is usually an easy fix! Just follow the steps below to refresh your account and get those credits added.
FAQ
Q1: I made a purchase on the Bingo Bash webstore, but I didn’t receive the credits. What should I do?
If your purchase was made directly on the Bingo Bash website, follow these steps to resolve the issue:
Go to bingobash.com.
Log in using the same account you used for the purchase.
Head over to the Store.
Refresh or reload the Store page once.
If your are already logged in to the correct account on the website, you just need to access the store and reload once for the credits to appear.
Your credits should now appear in your account.
Q2: What if the credits still don’t show up after reloading the Store page?
If the credits are still missing, please contact our Customer Support Team along with the purchase transaction receipt. We’ll be happy to help you sort it out.
Q3: I made a purchase on Facebook, the app/play store, or any other platform. Do these steps apply to me?
No — this solution is only for purchases made through the Bingo Bash webstore. If your purchase was made on a different platform, please refer to this FAQ on Purchase Queries and Issues for guidance specific to your platform.
If you need assitance for any payment releated concern our support team is here to help. Reach out anytime — we’ve got your back.