Q: I'm experiencing issues with the game sound. How can I fix this?

A: If you're facing problems with the game sound, follow these steps to troubleshoot the issue:

Check Device Settings:

    • Navigate to "Device Settings" and tap on "Sounds."
    • Ensure that both the "Ringer and Alerts" button and the "Lock Sounds" option are turned on.

Adjust General Settings:

    • In the "Settings" menu, select "General."
    • Look for the option "Use side switch to:" and choose "Mute."

Adjust Volume Keys:

    • Use the volume keys on your device to adjust the sound.
    • Ensure that the silencer switch or ringer button is turned on.

Check In-Game Settings:

    • Within the game, navigate to the settings menu and ensure that the "game sound" option is turned on.

 

Reinstall the Game:

    • If the issue persists after trying the above steps, uninstall and reinstall the game.
    • Restart your device after reinstalling the game.

Note: Reinstalling the game will not delete your account, even if you are a guest user. Your items will be restored once the application is reinstalled.

If you've followed these steps and are still encountering issues with the game sound, please reach out to our support team for further assistance.