Q1: How can I address my concerns or in-game issues in Bingo Bash when playing from a computer (PC/Laptop)?
A: To address your concerns or in-game issues efficiently while playing from a computer, follow these steps for a quick response and resolution:
- Navigate to the 'Chat with Us' option.
- Click on the 'Chat with us!' button as illustrated in the image provided below.
This allows our support team to gather more details about your Bingo Bash account and promptly address your concern.
Q2: How do I raise a support ticket using the Device Apps (Android Phones/I-Phones/ Tablets/iPads)?
A: To raise a support ticket using the Bingo Bash app on your Android or Apple device, follow these steps:
- Open the Bingo Bash app on your mobile device or tablet.
- Navigate to the settings options within the app.
- Select the 'Support' option.
- Explore our FAQ page by using the search option to find answers to your queries or issues.
- If the FAQ does not resolve your concern, utilize the 'Chat with Us' option at the end of the FAQ to connect with our support team directly.
Q3: Is there an alternative method to contact support?
A: Yes, you can contact support by sending an email to "bashsupport@scopely.com". Provide comprehensive information, including your Bingo Bash User ID found in your settings, and a clear description of your concern. This enables our support team to address your issue more accurately.
Q4: What tips can you provide for successful ticket creation?
A: Ensure you follow all specified steps or interactions until a ticket ID is shared to ensure a successful ticket creation process. If you encounter difficulties using the in-app options, you can always send your query or complaint via email to bashsupport@scopely.com along with your Bingo Bash User ID.
Q5: What information should I provide when raising a support ticket?
A: When submitting a support ticket, whether through the 'Chat with Us' option or direct email, include your Bingo Bash ID along with a detailed description of your concern. This information is crucial for our support team to accurately address and resolve your issue.
Remember, our goal is to provide you with the best support possible. Don't hesitate to reach out if you encounter difficulties or have further questions.