Here is a video link for how to contact support. Link: How to contact support
Q1: How can I report my concerns / in-game issues to Bingo Bash Support?
1) Computer (PC/Laptop) Users: Raise your concerns by following the steps below for a prompt response and resolution
- Navigate to the Settings(Gear icon) within lobby screen in-game , else use 'Chat with Us' option.
- Click 'Support' option to get redirected to our Official Bingo Bash FAQ sections.
- Clicking 'Chat Widget' opens the Chat conversation window [You can find the 'Chat Widget' option towards the Left-hand corner of the FAQ page] - Once the "Chat conversation window" is launched, Kindly follow the instructions as you are prompted with all the required and, requested details until the Ticket number is created for your reference. Find the Reference images below
This allows our support team to gather more details about your Bingo Bash Game account and, promptly address your concern.
2) Device Users [Android, iPhone, or tablet/iPad] using Bingo Bash app: Raise your concerns by following the steps below for a prompt response and resolution
- Open the Bingo Bash app on your mobile device or tablet.
- Navigate to the Settings(Gear icon) within Lobby screen in game.
- Select the 'Support' option.
- Explore our FAQ page by using the 'Search' option to find answers to your queries or issues.
- If the FAQ does not resolve your concern. Select any FAQ article page to find the 'Chat Widget' icon else scroll down the page to utilize the 'Chat with Us' option.
- Clicking 'Chat Widget' -or- 'Chat With Us' opens the Chat conversation window!
- Once the "Chat conversation window" is launched, Kindly follow the instructions as you are prompted with all the required and, requested details until the Ticket number is created for your reference. Find the Reference images below
This allows our support team to gather more details about your Bingo Bash Game account and, promptly address your concern.
Q2: Is there an alternative method to contact support?
A: Yes, you can contact Bingo Bash Support by sending an email to "bashsupport@scopely.com". Provide comprehensive information, including your Bingo Bash ID, and a clear description of your concern. This enables our support team to address your issue more accurately.
Q3: How to Copy Bingo Bash ID?
A: Use the Copy icon to copy your Bingo Bash ID. For more details > Click Here
Q4: What tips can you provide for successful ticket creation?
A: Ensure you follow all specified steps or interactions until a ticket ID is shared to ensure a successful ticket creation process. If you encounter difficulties using the in-app options, you can always send your query or complaint via email to 'bashsupport@scopely.com' along with your Bingo Bash User ID.
Q5: What information should I provide when raising a support ticket?
A: When submitting a support ticket, whether through the 'Chat with Us' option or direct email, include your Bingo Bash ID along with a detailed description of your concern. This information is crucial for our support team to accurately address and resolve your issue.
Q6: Where can I find the Response/Resolution once the Support ticket is raised successfully?
A: Once the Support ticket is created successfully, one of our Support specialists will review, analyze and, investigate the reported concern/issue and, will have it responded. Once the response/resolution is provided, you can re-visit the same chat conversation window! Either using 'Chat With Us' / 'Chat Widget' option to see the provided response/resolution.
Note: Device User! Please ensure to Turn ON the Notifications for Bingo Bash app so that you are notified whenever a ticket gets responded.
Remember, our goal is to provide you with the best support possible. Don't hesitate to reach out if you encounter difficulties or have further questions.