Q: I've noticed unauthorized charges on my account. What should I do?
A: If you suspect unauthorized charges on your account, we take this matter seriously. We do not store payment information in our systems for security reasons. To request an investigation into these charges or seek a refund, please reach out to the applicable support access reach out to the support access points associated with the platform or service where the unauthorized charges occurred. Below are the links to contact the respective platforms:
- Facebook - Click Here for information on how to request a refund for an FB payment
- Android - Click Here to request a refund via Google Play
- Apple/iOS - Click Here to contact Apple/iTunes Support
- Amazon Kindle Fire - Click Here to contact Amazon Payment Support
- BingoBash.com - Click Here to contact PayPal support
Q: How do I request a refund for a purchase?
A: If you would like to request a refund for a purchase, please utilize the links provided below to reach out to our support team. We will investigate your request promptly.
Q: What information do I need to provide when requesting a refund or investigation?
A: When reaching out for a refund or investigation into unauthorized charges, please provide as much detail as possible regarding the transaction in question. This may include the date of the transaction, the amount charged, and any relevant order or account information.
Q: I Have Been Charged More For The Pack Purchased Than Specified Value/Price Of The Pack In-Game.
A: Please be aware that all store packs in the game are priced in USD (US dollars) and not in your local currency. When making an in-game purchase, the currency conversion from your local currency to USD is automatically handled by the respective stores (Google Play/iTunes, Amazon store, and Facebook). However, this conversion may result in additional charges due to currency exchange rates.
In addition to currency conversion fees, some stores may also apply service and processing fees, further increasing the total amount charged. We recommend reviewing your purchase transaction receipt or referring to the terms and services of the store for more detailed information regarding any extra charges.