Experiencing Issues with Your Game Credits?
Noticing discrepancies in your game credits or missing balances? Don’t worry! Our system is designed to accurately credit all winnings from games, mini-games, events, and other features. However, occasional issues may arise due to the following reasons:
Possible Causes:
Noticing discrepancies in your game credits or missing balances? Don’t worry! Our system is designed to accurately credit all winnings from games, mini-games, events, and other features. However, occasional issues may arise due to the following reasons:
Possible Causes:
- Network Issues: Temporary network disruptions can delay updates to your credit balance, causing them to appear incorrect or missing.
- Server Sync Delays: Sometimes, your game may need to be refreshed to properly display the updated credit balance.
- Tracking Errors: In some cases, tracking inaccuracies may lead to the assumption that credits or winnings haven’t been added.
Steps to Resolve Credit Issues:
Refresh the Game: Reload your game to ensure your credit balance is up-to-date.
Monitor Transactions: Keep an eye on your credit balance before and after completing in-game actions to identify any discrepancies.
Helpful Tip:
If you’ve followed the above steps and still face issues, take a screenshot of your credit balance or the error. Screenshots help us investigate the problem more accurately and provide a quicker resolution.
For any other additional questions or concerns about your game credits, use the in-game “Chat with Us/FAQ” feature to reach out to our Player Services team. We’re here to assist you and resolve the problem swiftly.