Q1: After the update, I'm taken to a different level or game account. What should I do?
A: No need to worry! This can occur if you are signed in using a different Facebook account or have chosen an alternative login mode like 'Sign in with Apple' or 'Play as a Guest'. Follow these steps to recover your original game progress:
Case: A
- Open Bingo Bash, go to 'Settings,' and select 'Logout' to sign out from your current account.
- Close the Bingo Bash app.
- Log out of your current Facebook profile, ensuring you're logged out from all Facebook platforms, including the app and browsers. Verify no other Facebook accounts are logged in.
- Sign in to your original Facebook account, linked to your Bingo Bash game.
- Relaunch Bingo Bash and choose 'Play with Friends.'
Case: B
If you initially selected 'Sign in with Apple' or 'Play as Guest,' here's how to switch:
- Launch the app and go to 'Settings.' Click 'Logout' to sign out from your current account.
- Once logged out, the login process will prompt you to choose from a list of options:
- Play with Friends
- Sign in with Apple (for Apple devices only)
- Play as Guest
- Select 'Sign in with Apple' or 'Play as Guest,' based on your initial preference.
- You are now successfully logged in to your desired account.
Note: Your original game account may be linked to Facebook based on your initial opt-in.
Q2: I followed the steps, but I'm still not in my original account. What should I do?
A: If you need further assistance, please reach out through the 'Support' button. Our team is ready to help you get back into the right game account with your connected progress.