Our team is always working to keep the game smooth and fun. If you’re seeing something odd, it may already be a known bug. Here are the current ones on our list that we’re working on:
Known Bugs on the Way to Being Fixed
Club Alert: Unknown error pop-up
Animal Sanctuary Season End (iOS): AS Coin Conversion HUD doesn’t display and fails to convert paws into coins after the Zebra season
Animal Sanctuary Return Mechanic: Daily Challenge triggers without the player being online
15.2 Ads: Screen briefly rotates when returning to the game from any ad type
Clubs: Perks benefit discount applies to unclaimed tournament prize in the inbox
Pre-game Boosters: First booster can’t be activated in Relay levels
15.1.0 Roo’s Roundup: Event progress shows as completed even if the player hasn’t played a level
Souvenir Collections: Daily Pack not opening after completing a level (reported by one player)
Missing Coins issue
Club Competition:
Crashes during gameplay when earning shovels or digging
Lost plays
Lost collected shovels
How to Report a New Bug
Go to your in-game Settings.
Tap on “Support.”
Choose “Contact Us.”
Share details about what happened, when it happened, and if possible, include screenshots.
The more info you share, the quicker our team can investigate and fix it!