We've put together a blog post with troubleshooting steps that we've compiled that help most users solve their issues. You can find it here: 

Tiki-Solitaire-Tripeaks-Web-Shop-Troubleshooting-Steps 

For additional assistance, please click the chat bubble in the bottom right hand corner of the Website to contact Support or send us an email here: tripeaksplayersupport@gsngames.com