• Force close the game

• Reboot your device • Close any background apps

• Try a different internet connection, if available

• Check the App Store or Playstore for the latest game version

• Make sure your device's OS is up to date • Have at least 2Gb of free storage

Clear your device's cache memory 1. Go to Settings > Apps (or Application Management) 2. Select Scrabble Go from the list of applications on your device 3. Select Storage then Clear Cache (warning: do not choose clear data)