If you find that when playing Scrabble the game is freezing, slow to load, or not loading at all, there are several steps that you can take to ensure that you have the optimum playing experience. These steps are known to resolve the most common game-play issues:

 

Restart your Browser:

Simply tap to close your browser window, restart it and load the website again.
If you need to force the browser to close it, for Windows users, go here or for Apple users, go here
 

Try another Browser:

One of the quickest troubleshooting steps to take to see if your current browser is causing you an issue is to open the site and play the game in another browser. For example, if you are using Chrome, try the game in Mozilla Firefox or Microsoft Edge.
 

Clear your browser Cookies and Cache:

Browsers can store certain information that can cause conflicts from time to time. To clear this information, please use the links below depending on your browser:
 
For Safari: here
For Mozilla: here
For Chrome: here
For Edge: here
 

Enable Hardware Acceleration

Enabling this can improve the performance if, for example, the game is slow when playing.
 
Please make sure you are confident in performing the steps provided in the link before attempting them
 
 

Update Graphics Card/Display Drivers

Please make sure you are confident in performing the steps provided in the link before attempting them
 
For Windows users: click here
For Mac: drivers cannot be updated, please make sure your software is up to date: click here
 
If the steps above do not help to resolve the issue you are facing then please reach out to us via the webchat in the bottom right corner of this screen.