Account, Privacy, and ToS Policies
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Account Recovery Instructions
When changing devices or taking some account actions, it might occur that players lose access to their game accounts. Each player can easily...
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Account Access
If you are experiencing issues regarding access to your account you might need to get support from one of your Customer Service Agents.In or...
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Account Deletion, Privacy Policy and Terms of Service
How to manage the apps that you use with Sign in with Apple/ Stop using Sign in with Apple - https://support.apple.com/en-us/HT21...
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Account Bans
Why am I on this page? If you have been redirected to this page while trying to access The Walking Dead: Road To Survival, then this indicat...
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Temporary Account Suspensions & Chat Bans
Why am I on this page? If you have been redirected to this page while trying to access The Walking Dead: Road To Survival, then this indicat...
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Additional Info for California Players
Additional information for California players, including the categories of personal information we collect and how we use or share them, as ...
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IDFA Information
What is IDFA?It stands for "Identifier for Advertisers" (IDFA) and it's a unique, random, and resettable numeric identifier assigned by Appl...
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Save Data Incompatibility
Why am I on this page? If you have been redirected to this page while trying to open the game, then this indicates that you cannot play the ...
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ID Mismatch Issue
Why am I on this page?If you have been redirected to this page while trying to open the game, then this indicates that you cannot play the g...
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I’ve lost progress that I’ve made in the game
If you’ve lost your progress, we can help! Please press the Contact Us button in the upper right corner and let us know the following inform...
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My Event Icon Is Missing
We have recently released some new data into the game that may be taking some time for players to download. This download happens behind the...