How do I request a refund for a purchase made through the App Store/iTunes?

Scopely does not have the ability to process refunds for purchases made through the App Store and iTunes. All purchases made through the App...

How do I request a refund for a purchase made through the Google Play Store?

If it is less than 48 hours since your in-app purchase, you can request a refund through Google Play. Here's how:1. Open a web browser (Chro...

What are Dual Offers?

Dual Offers present the opportunity to choose between different variants of offers in one set. Purchasing one of the offers will forego the ...

Why do I see different types of stores in the game?

The game has numerous places where you can purchase items, such as the Main Store, the Blitz Store, the Raid Store, and the Arena Store.The ...

How do I use Supplies in the game?

Purchase supplies when you need gear pieces and character shards. Supplies are randomly listed, but you can pay to refresh the list. Otherwi...

What are Purchasable Calendars?

Purchasable Calendars are offers that will allow you to earn rewards by logging in for a set number of days. The first reward will be claime...

How do I purchase Power Cores?

There are two ways to purchase Power Cores. 1. Tap on the Power Cores icon at the top-right corner of the home screen to go to the Power Cor...

What are Ability Materials?

Ability Materials are used to upgrade and strengthen your characters' abilities. There are 4 quality grades in total that can be earned thro...

What are Offers?

You can take advantage of limited-time special offers to purchase bundles and characters.You can find the list of offers by going to Supplie...

What are Orbs?

Orbs are items you can open to receive character shards, gear, Training Modules, Gold, or Ability Materials.You can get Orbs by purchasing t...

What are the main currencies of the game?

Power Cores are the main currency you will use throughout the game to purchase orbs, Energy Refills, Health Packs, Supplies, and Arena Charg...

What are Training Modules?

Use Training Modules to train and level up your characters.There are four quality grades of Training Modules; the higher the grade, the more...

How do I purchase Campaign Energy?

You can purchase more Campaign Energy by tapping on the yellow Energy icon at the top-right corner of the screen. This will take you to a po...

How do you earn Ultra Credits?

Any time you receive shards for a character who is already 7 stars, they'll automatically be converted into Ultra Credits.Use these credits ...