Important Note: We don’t support third-party emulators; if you encounter a technical issue while using them, we won’t be able to help troubleshoot or compensate you in any way.

First, ensure your device is not overheating, has enough storage, and it’s above the minimum requirements.

There are different types of technical problems that you can run into; we typically categorize them in the following ways:

• Crashing: The app closed unexpectedly.

• Freezing: The app stopped responding to input, and nothing on the screen moved.

• Lagging: The app experiences temporary hitching or slowness but then recovers.

• Slow Loading: The app displayed a loading spinner for an extended period.

• Failure to Launch: The app failed to launch when opened.

The technical troubleshooting we can offer to fix these issues is the following:

If you don’t know how to troubleshoot, tap the link in the troubleshooting guideline to see a step-by-step guide.