Purchases
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How can I access the game's Store?
Visit the Game Store by tapping on your cash balance, located at the top center of your screen!You can also access the Store by tapping on t...
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I would like a refund
Please get in touch with our support team using the in-game Customer Service feature or by visiting https://scopely.com/customer-suppor...
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Why did my purchase fail?
We’re sorry your purchase didn’t go through! Depending on your device, your purchase was handled either by Apple, Google Play, or Amazon. Th...
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Why didn’t I receive the item I purchased?
Missing an item you purchased? We’re here to help! Although orders are usually delivered instantly, there are occasional purchasing delays. ...
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Someone else made a purchase in my game
Any type of purchase, whether deliberate or accidental, is handled by the payment platform that you used for the transaction. Requests must ...
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First time purchase bonus
The first time you make a Dice purchase you will get a bonus that will reward you a significant amount of rolls. Take advantage of this by g...
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Store offers & deals
You can get special bundles by going to the store and checking the banners on the top of the screen. There, you will also find a Free G...