We’re sorry your purchase didn’t go through! Depending on your device, your purchase was handled either by Apple, Google Play, or Amazon. Therefore, all purchases must be verified by one of those platforms as we do not have your payment or billing information.
If you see an error message when trying to make a purchase and need to resolve that issue, you’ll want to reach out to your device’s payment platform.
Google Play Support: https://support.google.com/googleplay/?hl=en#topic=3364260
Apple Support: https://support.apple.com/contact
Amazon Support: https://www.amazon.com/gp/help/customer/display.html?nodeId=201357410Examples of possible error messages:
“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”
If you see any of these errors, please contact your device's payment platform
If you see an error message when trying to make a purchase and need to resolve that issue, you’ll want to reach out to your device’s payment platform.
Google Play Support: https://support.google.com/googleplay/?hl=en#topic=3364260
Apple Support: https://support.apple.com/contact
Amazon Support: https://www.amazon.com/gp/help/customer/display.html?nodeId=201357410Examples of possible error messages:
“Your transaction cannot be completed”
“Unable to complete purchase - low balance”
“Transaction declined - use another method”
“Error - insufficient balance”
“Payment failed”
“Error - transaction could not be completed - fix payment problem”
“Cannot complete transaction - send required documents”
“Error - unable to complete transaction”
If you see any of these errors, please contact your device's payment platform