Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 
Last Updated:  20 March 2024

LIVE ISSUES

Family Feast stuck at Rewards Processing 

We are aware of the ongoing issue with Family Feast being stuck at “Rewards Processing”. Please be assured that our team is currently investigating the matter. We appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned to this space for further updates.

Status: FIXED

 

RECENTLY FIXED ISSUES

 

3x Category not responding on the Family Feast game board

We're aware of this issue where players can't submit their score on the 3-of-a-kind category. As a workaround, please leave the Family Feast game and then re-enter. We'll do our best to resolve this as soon as possible. Please stay tuned here for more updates about this issue. Thanks!

 

Dice World Star Catcher Boosters not working

We're aware of this issue in the Dice World Star Catcher, where the boosters are not applied properly after watching an ad. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status: Fixed on 8.32+

Last Updated: 03/15/2024

Missing Island rewards on Treasure Hunt

We're aware of this issue where players aren't getting rewards from Treasure Hunt Islands. We already found the cause of the issue, and the missing rewards will be sent to the Rewards Lobby in the next 24 hours.

Issue Status: FIXED

Profile photo reverting even after changing

We're aware of this issue where the profile photo keeps reverting even after changing it. In the meantime, you can try restarting the app to see if there will be any improvements. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status: FIXED on  8.32.0

Last Updated: 12/20/2023

 

Cannot invite players as the screen is showing the previous Treasure Hunt event 

We're aware of this issue where players can't invite Treasure Hunt members as the screen is showing the previous event or can't invite or add more members. As a workaround, please exit the Treasure Hunt Lobby and enter again. Please stay tuned here for more updates about this issue. Thanks! 

"Earn 1x Sticker Packs for a limited time" message in the album tab

We're aware of this issue where players are seeing the "Earn 1x Sticker Packs for a limited time" message in the album tab.  Players who experience it will see this visual error for Mega Tournaments, Family Games (Free Play Frenzy, and Star Catcher. We're trying to find a solution but it will take a while.  Please stay tuned here for updates. Thanks! 

Not receiving Treasure Hunt invites

We've heard that some players aren't seeing the invites for the game, and we want to let you know that we're aware of the issue and our team's committed to resolving it as swiftly as possible. We appreciate your patience and understanding as we work on this matter. Please stay tuned here for updates. Thanks! 

Issue Status: Fixed.
Update: Please RE-SEND your invites to your buddies. 

New Home Lobby—Games are disappearing from the Home Screen and Freezing

We're aware of this issue in the New Home Lobby where games are disappearing from the home screen, and the players are unable to scroll through the games in the new home screen. In the meantime, you can try restarting the app to see if there will be any improvements. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status: Fixed in 8.31.8

Last Updated: 2/9/2024

 

Survivor Issues

We are aware of this issue that may be affecting the game and our team is working hard on a fix. We thank you for your patience and will update the community here soon.
Make sure to report your game issue 24 hours after the occurrence. 
This will help our automatized system to compensate adequately
Please be specific when reporting this issue:
- Correct round.
- Issue-specific. 
- 24 hours AFTER experiencing the issue.
Thank you for your understanding and collaboration.
 
Issue Status: Fixed on version 8.27.18, still it can happen very rarely
Last Updated: 02/09/2024