In support, we can only help you if you are using the latest version of the game.
Currently, we are supporting versions above 8.33.10. If you are having weird behavior, please make sure your device has this version installed before you reach out to support.
Last Updated: 22 April 2024
LIVE ISSUES
Unable to scroll in the Web Portal
Currently, some players are unable to scroll within the portal. Make sure to clear your browser cache if this happens and try again. If this doesn't solve the issue, open a case with the support team so we can get as much information as possible to solve the problem as soon as possible.
Status: Ongoing
Payment issues with Xsolla
Xsolla System components will be undergoing maintenance from April 22, 10 pm to April 23, 2 am PDT to improve reliability and performance.
During this time, there may be short periods of unavailability/instability.
We urge you to subscribe to our maintenance news on the Xsolla status page - https://status.xsolla.com/
RECENTLY FIXED ISSUES
Incorrect Leftover Adventure Coins Reward
We are aware that players received a sticker pack reward from an expired sticker album. We'll send the correct sticker pack reward soon. We appreciate your patience regarding this matter.
Status: fixed
The Daily Goal Chest is missing or is locked
We are aware of the ongoing issue with the Daily Goal Chest where players are not seeing it or showing it as locked. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: fixed
Family Feast Categories are too big / overlaps with other buttons
We're aware of this issue where the Categories in the Family Feast board are too big or that it overlaps with other buttons while playing. The team is already doing the needed investigation and we'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed
Family Feast stuck at Rewards Processing
We are aware of the ongoing issue with Family Feast being stuck at “Rewards Processing”. Please be assured that our team is currently investigating the matter. We appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned to this space for further updates.
Status: FIXED
3x Category not responding on the Family Feast game board
We're aware of this issue where players can't submit their score on the 3-of-a-kind category. As a workaround, please leave the Family Feast game and then re-enter. We'll do our best to resolve this as soon as possible. Please stay tuned here for more updates about this issue. Thanks!
Dice World Star Catcher Boosters not working
We're aware of this issue in the Dice World Star Catcher, where the boosters are not applied properly after watching an ad. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed on 8.32+
Last Updated: 03/15/2024
Missing Island rewards on Treasure Hunt
We're aware of this issue where players aren't getting rewards from Treasure Hunt Islands. We already found the cause of the issue, and the missing rewards will be sent to the Rewards Lobby in the next 24 hours.
Issue Status: FIXED
Profile photo reverting even after changing
We're aware of this issue where the profile photo keeps reverting even after changing it. In the meantime, you can try restarting the app to see if there will be any improvements. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: FIXED on 8.32.0
Last Updated: 12/20/2023
Cannot invite players as the screen is showing the previous Treasure Hunt event
We're aware of this issue where players can't invite Treasure Hunt members as the screen is showing the previous event or can't invite or add more members. As a workaround, please exit the Treasure Hunt Lobby and enter again. Please stay tuned here for more updates about this issue. Thanks!
"Earn 1x Sticker Packs for a limited time" message in the album tab
We're aware of this issue where players are seeing the "Earn 1x Sticker Packs for a limited time" message in the album tab. Players who experience it will see this visual error for Mega Tournaments, Family Games (Free Play Frenzy, and Star Catcher. We're trying to find a solution but it will take a while. Please stay tuned here for updates. Thanks!
Not receiving Treasure Hunt invites
We've heard that some players aren't seeing the invites for the game, and we want to let you know that we're aware of the issue and our team's committed to resolving it as swiftly as possible. We appreciate your patience and understanding as we work on this matter. Please stay tuned here for updates. Thanks!
Issue Status: Fixed.
Update: Please RE-SEND your invites to your buddies.
New Home Lobby—Games are disappearing from the Home Screen and Freezing
We're aware of this issue in the New Home Lobby where games are disappearing from the home screen, and the players are unable to scroll through the games in the new home screen. In the meantime, you can try restarting the app to see if there will be any improvements. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed in 8.31.8
Last Updated: 2/9/2024