In support, we can only help you if you are using the latest version of the game.
We currently support versions above 8.37.0; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help.
Last Updated: November 19, 2024
LIVE ISSUES:
Tournament leaderboard section stuck in loading screen
We are aware of this issue where the Tournament event is getting stuck in the loading screen while on the leaderboard section. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!
Status: ONGOING
We are aware of this issue where our players are opening Diamond Sticker packs in the game but are not getting the minimum of 1 4-star sticker. The team is already looking into this. Please stay tuned here for updates!
Q: I collected 200 Adventure Coins, but I don't see them in my reward inbox. Where are they?
A: The 200 Adventure Coins from the Prize Calendar have been added directly to your total balance and won't appear in your reward inbox. You can find them already reflected in your coin total.
The white square in the family section:
A white screen shows up when trying to check family descriptions and members.
We are aware of this issue where our players are seeing a White Glitch appear on the screen while in the middle of the a game or on random occassions. The team is already looking into this. Please stay tuned here for updates!
RECENTLY FIXED ISSUES
Prize Pass Goal for Family Feast when there is no active event.
We've noticed that the Prize Pass Goal for Family Feast is showing as active, even though the event has been canceled. The game team is on it! Please stay tuned here for updates!
Status: FIXED. The goal has now been changed
Family Feast Suddenly Ending
We are aware of an issue where the reward animation keeps looping and the event suddenly disappears from the game list. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!
Status: FIXED
We are aware of the delay in purchases in the Yahtzee Online Store. Please hold while the team investigates this issue, we will come back to you as soon as we have an update.
Additional findings: Any pending rewards in your inbox after making a purchase on the web portal has a chance to temporarily disappear. This is only a visual glitch.
Unable to log in to playyahtzee.com using a newly created Scopely ID
Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.
Status: ONGOING