Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 

In support, we can only help you if you are using the latest version of the game.

We currently support versions above 8.37.0; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help. 

 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 

Last Updated:  October 12, 2024


LIVE ISSUES: 

Prize calendar - Adventure Coins

Q: I collected 200 Adventure Coins, but I don't see them in my reward inbox. Where are they?

A: The 200 Adventure Coins from the Prize Calendar have been added directly to your total balance and won't appear in your reward inbox. You can find them already reflected in your coin total.

The white square in the family section: 

A white screen shows up when trying to check family descriptions and members. 

Status: fix failed 8.37.0. Fix for 8.38.0
 
 
Home Lobby: White Screen/Glitch

We are aware of this issue where our players are seeing a White Glitch appear on the screen while in the middle of the a game or on random occassions. The team is already looking into this. Please stay tuned here for updates!
 

RECENTLY FIXED ISSUES

Family Games rewards road checked rewards
We've noticed that some rewards on the rewards road are showing up as checked even though the steps needed haven't been completed yet. We're on it and working to sort things out. Stay tuned here for updates!

Status: FIXED. Missed rewards will be able to claim within 48 hours.

Family Feast ended in the middle of the event

Hello, we will restart Family Feast today because we experienced a technical issue yesterday. In the next 24 hours, we will also find a way to repay what was used during the issue.

Sorry about the inconvenience.

Thanks for your understanding.

Status: Fixed, already was sent what was used during the issue. 
 


Paint N' Roll related Prize Pass Goal:

We are aware of this issue where our players are unable to complete their Paint N' Roll related Prize Pass Goal due to the event being unavailable in the game at the moment. The team is already looking into this. Please stay tuned here for updates!

Status: FIXED
 
 
Family Road Trip progress reset
We are aware of this issue, and it's currently being investigated.
Stay tuned here for updates!

Status: FIXED

Treasure Hunt: Game won't end even if player is still able to use Bonus Rolls to roll

We are aware of this issue where the Treasure Hunt game won't end even if players are able to use their Bonus Rolls to roll the Dice.

Please be advised that the game team is already aware if this and they are now looking into it. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 

Status: FIXED

 
Family Feast charging Bonus Rolls despite having entry tickets
We are aware of the issue, wherein entries for Family Feast costs 3 Bonus Rolls despite having entry tickets. It is currently being investigated.
Stay tuned here for updates!
 
Status: FIXED

Error when claiming Family Champion rewards 
We are aware of the error message that shows up when players try to claim their Family Champions rewards. Our game team is already investigating the issue, and more updates will be posted as soon as we have more information. We appreciate your patience and understanding.

A pop-up message saying the Treasure Hunt event has already ended.
We're sorry for the trouble. We're aware of an issue where players are getting a message that the Treasure Hunt event has already ended.

Please restart the app or your device and you should be able to access the event and see your progression again.
 

Delay purchases in the Yahtzee Online Store
We are aware of the delay in purchases in the Yahtzee Online Store. Please hold while the team investigates this issue, we will come back to you as soon as we have an update. 

Additional findings:  Any pending rewards in your inbox after making a purchase on the web portal has a chance to temporarily disappear. This is only a visual glitch.

 

Unable to play Prize Climb: Bowling

We are aware of the issue with the Prize Climb Bowling event where the game is not working properly and the timer is just being displayed. The game team is already investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 

Status: FIXED

 

Victory Rush - Getting isn't playable right now message
We are aware of the message you are seeing when attempting to play Victory Rush, and the game team is already investigating the matter.  We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.  

Status: FIXED

 

Treasure Hunt game freezing when sharing shards
We are aware of the issue with Treasure Hunt freezing when sharing shards. The game team is already investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 

Status: FIXED

 

Family Road Trip contribution reset

We are aware of the issue regarding Family Road Trip contribution reset. The team is currently investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 
Status: FIXED

 

Unable to log in to playyahtzee.com using a newly created Scopely ID

Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.

Status: ONGOING

 

Paint N' Roll missing or has not started
We apologize for the inconvenience. There was an issue found with one of the artworks, and the game team is already working on it.  Please stay tuned for further updates.   

Status: Fixed

 

Survivor Issues

We are aware of this issue that may be affecting the game and our team is working hard on a fix. We thank you for your patience and will update the community here soon.
Make sure to report your game issue 24 hours after the occurrence. 
This will help our automatized system to compensate adequately
Please be specific when reporting this issue:
- Correct round.
- Issue-specific. 
- 24 hours AFTER experiencing the issue.
Thank you for your understanding and collaboration.
 
Issue Status: Fixed on version 8.27.18, still it can happen very rarely
Last Updated: 02/09/2024