Completed Purchase Issues

If you completed a purchase but did not receive what you were charged for, we're very sorry for that inconvenience. Please get in touch with...

Completed Purchase Issues

If you completed a purchase but did not receive what you were charged for, we're very sorry for that inconvenience. Please get in touch with...

Accidental Purchases

You can better protect yourself from accidental purchases by utilizing the “Use password to restrict purchases” option in your Google Play S...

Got a new device. How do I restore my progress?

Your account is connected to Facebook?Click on "Play with your Friends" and your account should load up!   Your account is NOT con...

Account deletion.

Account Deletion.To request your account to be deleted, you can tap on the Contact US button on the upper right-hand corner on the screen to...

Same device. Recover Account!

Select your account from the prompted account list. And you are set! My account is not in the list. Your account is connected to F...

Issues With Direct Carrier Billing in EU

There have been some recent changes to app store policies that limit the number of purchases a player can make using Direct Carrier Billing ...

Temporary Account Suspensions & Chat Bans

Any Temporary Account Bans and/or Chat Bans are final and will not be overturned. All players must wait out the entire length of the account...

How to Recover my account?

If you are trying to recover your game progress in Yahtzee With Buddies, there are two ways to do this:If you are on the same device: Click ...

Account Progress Lost

If you have updated or reinstalled the game recently and have found that you have logged into the incorrect account or your progress is lost...

Web Portal - Refund Requests

How can I get a refund for a Web portal Purchase?Just so you know, we won't be able to process any refund requests from purchases made via t...

How Can I Cancel A Subscription

How can I cancel a subscription?You can stop a subscription from recurring by canceling at any time, at least 24 hours before the end of the...

How to contact support?

Hello! We have adjusted the way we provide support. Due to feedback, we have simplified our structure for you to report issues. So...

My Facebook is associated to another account

You can fix this on your end by going to your Facebook account and following the instructions on how to disconnect apps from Facebook as ins...