In support, we can only help you if you are using the latest version of the game.
We currently support versions above 8.33.30; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help.
Last Updated: 03 May 2024
LIVE ISSUES
Today Only! Treasure Hunt Free Passes offer not showing in the Loyalty Point Shop
We are aware of the ongoing issue with Treasure Hunt Free Passes offer not showing in the Loyalty Point Shop. Please be assured that our team is currently investigating the matter. We appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned to this space for further updates.
Status: Ongoing
RECENTLY FIXED ISSUES
Unable to scroll in the Web Portal
Currently, some players are unable to scroll within the portal. Make sure to clear your browser cache if this happens and try again. If this doesn't solve the issue, open a case with the support team so we can get as much information as possible to solve the problem as soon as possible.
Status: Fixed
Payment issues with Xsolla
Xsolla System components have undergone a maintenance last April 22, 10 pm to April 23, 2 am PDT to improve reliability and performance.
Issue Status: Fixed
Family Feast Categories are too big / overlaps with other buttons
We're aware of this issue where the Categories in the Family Feast board are too big or that it overlaps with other buttons while playing. The team is already doing the needed investigation and we'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed
Family Feast stuck at Rewards Processing
We are aware of the ongoing issue with Family Feast being stuck at “Rewards Processing”. Please be assured that our team is currently investigating the matter. We appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned to this space for further updates.
Status: FIXED
3x Category not responding on the Family Feast game board
We're aware of this issue where players can't submit their score on the 3-of-a-kind category. As a workaround, please leave the Family Feast game and then re-enter. We'll do our best to resolve this as soon as possible. Please stay tuned here for more updates about this issue. Thanks!
Dice World Star Catcher Boosters not working
We're aware of this issue in the Dice World Star Catcher, where the boosters are not applied properly after watching an ad. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed on 8.32+
Last Updated: 03/15/2024
Not receiving Treasure Hunt invites
We've heard that some players aren't seeing the invites for the game, and we want to let you know that we're aware of the issue and our team's committed to resolving it as swiftly as possible. We appreciate your patience and understanding as we work on this matter. Please stay tuned here for updates. Thanks!
Issue Status: Fixed.
Update: Please RE-SEND your invites to your buddies.
New Home Lobby—Games are disappearing from the Home Screen and Freezing
We're aware of this issue in the New Home Lobby where games are disappearing from the home screen, and the players are unable to scroll through the games in the new home screen. In the meantime, you can try restarting the app to see if there will be any improvements. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!
Issue Status: Fixed in 8.31.8
Last Updated: 2/9/2024