Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 

In support, we can only help you if you are using the latest version of the game.

We currently support versions above 8.37.12; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help. 

 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 

Last Updated:  March 07, 2024


LIVE ISSUES:

Prize Pass Goal for Family Feast when there is no active event.
Prize Pass Goal for Family Feast is showing as active, even though there is no event running. The game team are already aware and working to resolve it!  Please stay tuned here for updates!

Status: Ongoing

 

Family Fun Rewards No Animation 

We are aware of this issue where the rewards from the Family Fun feature does not show the Animation properly making our players miss out on their rewards. Please note that once your family hits that reward milestone, the rewards are automatically added to your total—no animations, just straight to the point. The team is already looking into this animation issue, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!

Status: ONGOING

 

RECENTLY FIXED ISSUES

Survivor No Gameboard issue

We are aware of this issue where our players unable to compete properly or play their turn in the Survivor event due to the gameboard not populating properly. The team is already looking into this. Please stay tuned here for updates!

Status: FIXED


Custom Dice shows as Green Block or is Blank

Hello there! We are aware of this issue in the game where your Custom Dice shows up as a Green Block instead of the intended design or it becomes Blank. The team has already finished the needed investigation. That said, kindly restart the game twice. Close the app completely and open it. Do this twice so your game can be patched with the fix. We appreciate your understanding!

 

Tournament leaderboard section stuck in loading screen 

We are aware of this issue where the Tournament event is getting stuck in the loading screen while on the leaderboard section. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!

Status: ONGOING

 
Prize calendar - Adventure Coins

Q: I collected 200 Adventure Coins, but I don't see them in my reward inbox. Where are they?

A: The 200 Adventure Coins from the Prize Calendar have been added directly to your total balance and won't appear in your reward inbox. You can find them already reflected in your coin total.

The white square in the family section: 

A white screen shows up when trying to check family descriptions and members. 

Status: fix failed 8.37.0. Fix for 8.38.0

 

Tournament unusual scoring.
We've noticed the unusual scoring in Tournaments. We're on it and looking into it as we speak. Keep an eye out here for any updates. Thanks for your patience and understanding!
Status: FIXED

 

Winter Wonders Diamond Pack not giving out a rare Sticker

We are aware of this issue where our players are opening Diamond Sticker packs in the game but are not getting the minimum of 1 4-star sticker. 

Status: FIXED

 

Missing Family Champions rewards

The game team is currently investigating the concern. Please stay tuned here for updates!



A Prize Pass time-limited goal for Victory Rush is available but there's no active event

We are aware of this issue, which has now been replaced with a Tournament time-limited goal. A compensation will be sent to your Rewards Lobby soon

Family Feast Suddenly Ending 

We are aware of an issue where the reward animation keeps looping and the event suddenly disappears from the game list. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!

Status: FIXED

 

Delay purchases in the Yahtzee Online Store

We are aware of the delay in purchases in the Yahtzee Online Store. Please hold while the team investigates this issue, we will come back to you as soon as we have an update. 

Additional findings:  Any pending rewards in your inbox after making a purchase on the web portal has a chance to temporarily disappear. This is only a visual glitch.

 

Unable to log in to playyahtzee.com using a newly created Scopely ID

Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.

Status: ONGOING

 

Survivor Issues

We are aware of this issue that may be affecting the game and our team is working hard on a fix. We thank you for your patience and will update the community here soon.
Make sure to report your game issue 24 hours after the occurrence. 
This will help our automatized system to compensate adequately
Please be specific when reporting this issue:
- Correct round.
- Issue-specific. 
- 24 hours AFTER experiencing the issue.
Thank you for your understanding and collaboration.
 
Issue Status: Fixed on version 8.27.18, still it can happen very rarely
Last Updated: 02/09/2024
 

Pant N' Roll Prize Pass Goal even though the event is not available 

Thanks for bringing this to our attention. We've already escalated this issue where a Paint n Roll Goal is present even though there's no active event for it. The team is already looking into this. We really appreciate your patience as we get to the bottom of this issue. Please stay tuned here for updates!

Status: ONGOING