In support, we can only help you if you are using the latest version of the game.
We currently support versions above 8.36.3; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help.
Last Updated: September 04, 2024
LIVE ISSUES:
We are aware of this issue where our players are unable to complete their Paint N' Roll related Prize Pass Goal due to the event being unavailable in the game at the moment. The team is already looking into this. Please stay tuned here for updates!
Status: Ongoing
We are aware of this issue, and it's currently being investigated.
Stay tuned here for updates!
Status: Ongoing
Treasure Hunt: Game won't end even if player is still able to use Bonus Rolls to roll
We are aware of this issue where the Treasure Hunt game won't end even if players are able to use their Bonus Rolls to roll the Dice.
Please be advised that the game team is already aware if this and they are now looking into it. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.
Status: On-going as of August 20, 2024
RECENTLY FIXED ISSUES
Error when claiming Family Champion rewards
We are aware of the error message that shows up when players try to claim their Family Champions rewards. Our game team is already investigating the issue, and more updates will be posted as soon as we have more information. We appreciate your patience and understanding.
A pop-up message saying the Treasure Hunt event has already ended.
We're sorry for the trouble. We're aware of an issue where players are getting a message that the Treasure Hunt event has already ended.
Delay purchases in the Yahtzee Online Store
We are aware of the delay in purchases in the Yahtzee Online Store. Please hold while the team investigates this issue, we will come back to you as soon as we have an update.
Additional findings: Any pending rewards in your inbox after making a purchase on the web portal has a chance to temporarily disappear. This is only a visual glitch.
Unable to play Prize Climb: Bowling
We are aware of the issue with the Prize Climb Bowling event where the game is not working properly and the timer is just being displayed. The game team is already investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.
Status: FIXED
Victory Rush - Getting isn't playable right now message
We are aware of the message you are seeing when attempting to play Victory Rush, and the game team is already investigating the matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.
Status: FIXED
Treasure Hunt game freezing when sharing shards
We are aware of the issue with Treasure Hunt freezing when sharing shards. The game team is already investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.
Status: FIXED
Family Road Trip contribution reset
We are aware of the issue regarding Family Road Trip contribution reset. The team is currently investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.
Status: FIXED
Unable to log in to playyahtzee.com using a newly created Scopely ID
Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.
Status: ONGOING
Paint N' Roll missing or has not started
We apologize for the inconvenience. There was an issue found with one of the artworks, and the game team is already working on it. Please stay tuned for further updates.
Status: Fixed