In support, we can only help you if you are using the latest version of the game.
We currently support versions above 8.37.12; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help.
Last Updated: March 07, 2024
LIVE ISSUES:
Prize Pass Goal for Family Feast when there is no active event.
Prize Pass Goal for Family Feast is showing as active, even though there is no event running. The game team are already aware and working to resolve it! Please stay tuned here for updates!
Status: Ongoing
Family Fun Rewards No Animation
We are aware of this issue where the rewards from the Family Fun feature does not show the Animation properly making our players miss out on their rewards. Please note that once your family hits that reward milestone, the rewards are automatically added to your total—no animations, just straight to the point. The team is already looking into this animation issue, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!
Status: ONGOING
RECENTLY FIXED ISSUES
Survivor No Gameboard issue
We are aware of this issue where our players unable to compete properly or play their turn in the Survivor event due to the gameboard not populating properly. The team is already looking into this. Please stay tuned here for updates!
Status: FIXED
Custom Dice shows as Green Block or is Blank
Hello there! We are aware of this issue in the game where your Custom Dice shows up as a Green Block instead of the intended design or it becomes Blank. The team has already finished the needed investigation. That said, kindly restart the game twice. Close the app completely and open it. Do this twice so your game can be patched with the fix. We appreciate your understanding!
Tournament leaderboard section stuck in loading screen
We are aware of this issue where the Tournament event is getting stuck in the loading screen while on the leaderboard section. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!
Status: ONGOING
Q: I collected 200 Adventure Coins, but I don't see them in my reward inbox. Where are they?
A: The 200 Adventure Coins from the Prize Calendar have been added directly to your total balance and won't appear in your reward inbox. You can find them already reflected in your coin total.
The white square in the family section:
A white screen shows up when trying to check family descriptions and members.
Tournament unusual scoring.
We've noticed the unusual scoring in Tournaments. We're on it and looking into it as we speak. Keep an eye out here for any updates. Thanks for your patience and understanding!
Status: FIXED
Winter Wonders Diamond Pack not giving out a rare Sticker
We are aware of this issue where our players are opening Diamond Sticker packs in the game but are not getting the minimum of 1 4-star sticker.
Status: FIXED
Missing Family Champions rewards
The game team is currently investigating the concern. Please stay tuned here for updates!
A Prize Pass time-limited goal for Victory Rush is available but there's no active event
We are aware of this issue, which has now been replaced with a Tournament time-limited goal. A compensation will be sent to your Rewards Lobby soon
Family Feast Suddenly Ending
We are aware of an issue where the reward animation keeps looping and the event suddenly disappears from the game list. The team is already looking into this, and we really appreciate your patience as we get to the bottom of this case. Please stay tuned here for updates!
Status: FIXED
We are aware of the delay in purchases in the Yahtzee Online Store. Please hold while the team investigates this issue, we will come back to you as soon as we have an update.
Additional findings: Any pending rewards in your inbox after making a purchase on the web portal has a chance to temporarily disappear. This is only a visual glitch.
Unable to log in to playyahtzee.com using a newly created Scopely ID
Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.
Status: ONGOING
Survivor Issues
Pant N' Roll Prize Pass Goal even though the event is not available
Thanks for bringing this to our attention. We've already escalated this issue where a Paint n Roll Goal is present even though there's no active event for it. The team is already looking into this. We really appreciate your patience as we get to the bottom of this issue. Please stay tuned here for updates!
Status: ONGOING