Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 

In support, we can only help you if you are using the latest version of the game.

We currently support versions above 8.34.14; if you are experiencing weird behavior in the APP, please make sure your device has this version installed before you contact us for help. 

 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 

Last Updated:  July 4 2024


LIVE ISSUES:

Victory Rush - Getting isn't playabble right now message
We are aware of the message you are seeing when attempting to play Victory Rush, and the game team is already investigating the matter.  We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates.  

Status: Ongoing

Treasure Hunt game freezing when sharing shards
We are aware of the issue with Treasure Hunt freezing when sharing shards. The game team is already investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 

Status: ONGOING

 

Family Road Trip contribution reset

We are aware of the issue regarding Family Road Trip contribution reset. The team is currently investigating this matter. We really appreciate your patience and understanding as we work diligently to resolve this issue. Please stay tuned for further updates. 
Status: Fixed deployed, compensation will be sent after 24 hours.

 

Unable to log in to playyahtzee.com using a newly created Scopely ID

Currently, the only way to log in to playyahtzee.com is by using your Facebook account. We are experiencing issues with newly created Scopely ID accounts. We are sorry for the inconvenience this might cause.

Status: ONGOING

RECENTLY FIXED ISSUES

Survivor Issues

We are aware of this issue that may be affecting the game and our team is working hard on a fix. We thank you for your patience and will update the community here soon.
Make sure to report your game issue 24 hours after the occurrence. 
This will help our automatized system to compensate adequately
Please be specific when reporting this issue:
- Correct round.
- Issue-specific. 
- 24 hours AFTER experiencing the issue.
Thank you for your understanding and collaboration.
 
Issue Status: Fixed on version 8.27.18, still it can happen very rarely
Last Updated: 02/09/2024