Many reported issues will get resolved relatively quickly, but sometimes, it can take longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
 
To report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
 
Last Updated:  11/28/2023 

LIVE ISSUES

Dice World Star Catcher Boosters not working

We're aware of this issue in the Dice World Star Catcher where the boosters are not applied properly after watching an ad. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status: Ongoing.

Last Updated: 11/23/2023

 

Missing Prize Pass Gold Benefits
We are aware of an issue causing some active subscribers to lose their Prize Pass Gold perks despite maintaining a paid membership.  We are investigating the issue and will provide updates here as we have them.  In the meantime, if you are experiencing this issue, please contact us directly with your latest payment receipt, and we will manually restore your subscriber benefits. I appreciate your understanding as we work to resolve this issue!
 
Issue Status: Ongoing
Last Updated: 09/01/2022
 

Dice Derby Common Issues

We know the common issues you're experiencing with the Dice Derby, and our team is working on a complete fix, so we hope for your longing for patience and understanding while we're at it. 
 
Issue Status: Ongoing
Last Updated: 04/08/2023
 

RECENTLY FIXED ISSUES

Getting Time Limited Goal for Victory Rush when event is not live.

We're aware of the time limited goal for Victory Rush showing up even when the event is not active. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status:   Fixed. The goal was replaced with a Tournament-related one. 

Last Updated: 11/27/2023

 

Tropical Race event is unresponsive when the banner is tapped

We're aware of this issue with the Tropical Race event, in which it is unresponsive when the banner is tapped. We'll do our best to have this resolved as soon as possible. Please stay tuned here for updates. Thanks!

Issue Status: Fixed

Last Updated: 11/24/2023

 

Getting "Unable to Submit Turn" error in Dice World

Our team is aware of this issue where players are getting the error "Unable to Submit Turn" when trying to score. We'll do our best to get this resolved as soon as possible for you. Please stay tuned here for updates. Thank you!

Issue Status: Ongoing.

Last updated: 10/30/2023

 

 

I sent a Treasure Hunt invite, but my buddy can't see it. 

Currently, we are running on a new version of Treasure Hunt. If one of your buddies is part of the test group and you are not, they won't be able to see your invite; we are sorry about this.

To know more about the new Treasure Hunt, please check the Treasure Hunt 2.0 FAQ.

Issue Status: Fixed. Only will be experienced by players in versions bellow 8.29.5

Last updated: 11/14/2023

 

I can't play Dice World despite having Dice World Tickets (Star Catcher)

Our team knows there is an issue where players can't enter Dice World using tickets despite having Dice World Tickets when boosting the entries of Star Catcher. We'll do our best to resolve this as soon as possible. 

Please stay tuned here for updates. Thank you!

Issue Status:   Fixed. Only will be experienced by players in versions bellow 8.29.5 

Last updated: 11/14/2023

 

Dice World Star Catcher Stars to be earned can't be seen 

We have an ongoing issue with the Dice World Star Catcher, where the booster shows the multiplier instead of the stars that can be earned. We'll do our best to solve this as soon as possible. Please check back here for updates. Thanks!

Issue Status: Ongoing. A potential fix on 8.29.5, now available only for Dice With Buddies on Android, is slowly released to all devices this weekend. 

Last updated: 11/14/2023

 

Magic Sticker Album suddenly ending

Our team is aware of this current issue where the Magic Sticker Album suddenly ended. We'll do our best to have this resolved as soon as possible. For now, please visit our Known Issues - FAQ page for updates. Thank you!

Issue Status: Resolved. We sent some items for the affected players to make up for the inconvenience. Thanks!

Last updated: 10/24/2023

 

Daily Chest is stuck on specific points and is not updating

Our team is aware of this current issue where the Daily Chest points are not updating and is just stuck on a previous progress. We'll do our best to have this resolved as soon as possible. For now, please visit our Known Issues - FAQ page for updates. Thank you!

Issue Status: Ongoing.

Last updated: 09/26/2023

 

Survivor Issues

We are aware of this issue that may be affecting the game and our team is working hard on a fix. We thank you for your patience and will update the community here soon.
Make sure to report your game issue 24 hours after the occurrence. 
This will help our automatized system to compensate adequately
Please be specific when reporting this issue:
- Correct round.
- Issue-specific. 
- 24 hours AFTER experiencing the issue.
Thank you for your understanding and collaboration.
 
Issue Status: Fixed on version 8.27.18
Last Updated: 12/05/2022