Hello! We've been made aware that players are unable to claim their Word Search Arena tickets even though it's already claimable. Thank you for immediately reporting this to us. We've already escalated this to the team. Rest assured we'll do our best to get this fixed as soon as possible. For now, please try these troubleshooting steps to help address the issue:

- Force close the app.
- Reboot your device.
- Check the app store to make sure you are running the latest game version.
- Make sure that your OS is also updated to the latest version.

If the steps above didn't work, please don't hesitate to get in touch with support. Thank you for your patience and understanding. Keep safe!