Many reported issues will get resolved relatively quickly, but sometimes it can take a bit longer to get to the bottom of a technical issue or bug.
 
Here is where you can find a list of issues currently being investigated by our developers.
 
This list will be updated regularly, and issues will be added and removed as they are discovered and resolved.
 
To report an issue or bug that you do not see listed here, please submit an in-app support ticket and let our team know.
 
Last Updated: February 29, 2024
 
Super-Rabbit's infinite damage immunity
Issue Description: Supper-Rabbit's damage immunity doesn't end
Status:  The team has been made aware of this and are now investigating   
 
Missing Last Chance calendar
Issue Description: The Last Chance calendar is not showing up
Status:  The team has been made aware of this and are now investigating  
Update: The issue has been fixed
 
Error 11500 in Magus Mallard event campaigns
Issue Description: Players are getting error 11500 when completing Magus Mallard event campaigns
Status:  The team has been made aware of this and are now investigating 
 
Error 299 and crashing in Arena and Endurance Tower
Issue Description: Players are experiencing game crashing and error 299 in Arena and Endurance Tower
Status:  The team has been made aware of this and are now investigating
Update: The issue has been fixed
 
Missing Tourney points from spinning the Ticket Wheel(Zombie Taz event)  
Issue Description: Players are not getting Tourney points from spinning the gold wheel
Status:  The team has been made aware of this and are now investigating 
Update: We've already fixed this issue and the missing points were credited to all affected players.
 
Haunted Tower toon selection issue
Issue Description: Not all featured toons are showing up when selecting toons in the Haunted Tower
Status: The team has been made aware of this
 
Arena milestone rewards error 4104
Issue Description: Error 4104 appears when claiming Arena milestone rewards
Status: The team has been made aware of this 
Update: The issue is already fixed and compensation has been sent via inbox
 
Missing Journey Altar exchange
Issue Description: The Journey Altar exchange suddenly disappeared from the "Events" tab in the Store
Status:  The team has been made aware of this 
Update:  We've temporarily reduced the exchange limit to 50 while we're investigating an issue with the exchange. Once the issue is fixed, the limit will be lifted. 
 
Cosmic Campaign error 11500
Issue Description: Players are getting error 11500 in Cosmic Campaign
Status:  The team has been made aware of this 
 
Error 299 and game crashing/freezing
Issue Description: Players are experiencing error 299 and crashing/freezing in any features of the game due to Amazon Web Services issue
Status: A fix has been deployed
 
"Need Help?" error in alliance wars
Issue Description: "Need Help?" error appearing during alliance wars battle
Status:  The team has been made aware of this
 
Tune Up event quest progress issue
Issue Description: Tune Up quests not getting completed despite meeting the requirements
Status: The team has been made aware of this
Workaround: Exceed the Tune-Up requirement by 1 level(If Tune Up requirement is 35, Tune Up your toon to 36)
Update: The quests are working as designed and we'll make sure to improve the descriptions in the future in order to avoid confusion
 
"Duck Season" battle pass quest progress issue
Issue Description: Players are not getting any progress toward the said battle pass quest
Status: The team has been made aware of this
 
WB Charm - Gem (Use) progress issue
Issue Description: WB Charm - Gem (Use) quest not getting any progress
Status:   The team has been made aware of this
Update: A fix has been deployed and compensation was sent via inbox
 
Missing Red Riding Rabbit Calendar
Issue Description: The Red Riding Rabbit calendar is not showing up
Status: The team has been made aware of this 
Update: The issue has been fixed. Compensation was sent via inbox.
 
Missing Tier 3 crates
Issue Description: Tier 3 crates are no longer showing up
Status: The team has been made aware of this
Update: The issue has been fixed. Compensation was sent via inbox.
 
R&D Achievements not showing up
Issue Description: Some R&D achievements are not showing up in the alliance R&D
Status: A fix has been deployed
 
Event Quest  "Now That's a Mastermind " not progressing
Issue Description: The event quest is not getting any progress
Status: We are already investigating the issue
 
"Gem (Use)" event quest not progressing
Issue Description: The "Gem (Use)" event quest is not getting any progress despite using Gems
Status: The team has been made aware of this
 
WB Token event quest not progressing
Issue Description: The "WB TOKEN" event quest is not progressing despite collecting WB Charms
Status: The WB Tokens required to complete the event quest will be available on Monday
 
Missing Jalopy Sam Event calendar
Issue Description: The event calendar is not visible
Status:  This is already fixed and compensation has been sent out to those who made the purchase.
 
Missing Solid Tin Road Runner Event Calendar
Issue Description: The event calendar is not visible on the players' end. 
Status: The team has been made aware and will deploy a fix as soon as they're able. 
Update: Compensation has been sent to the players affected
 
Points in champions arena not counting towards the leaderboard
Issue Description: Points received in the champions arena are not getting counted towards the leaderboard
Issue Status: The team has been made aware of this. Compensation has also been sent out
 
Error 299 in battles
Issue Description: Players are getting the error 299 in battles(Alliance Wars, Arena, etc)
Issue Status: The team is already investigating.
 
Alliance war node stuck in "Under Attack" status
Issue Description: A war node in alliance wars is stuck in the "Under Attack" status and can't be attacked by other members
Issue Status: The team has been made aware of this.
 
Fewer alliance war energy
Issue Description: Players are reporting that they have fewer alliance war energy than the previous wars
Issue Status: This is working correctly as we're doing some rebalancing on the new Alliance War experience. The amount of energy gained will be slower than before.
 
Error -9003 in Brawl and Endurance Tower
Issue Description: Players are getting the Error (-9003) when trying to access Brawl and Endurance Tower. 
Issue Status: The team has been made aware of this. Post will be updated as soon as it's fixed. 
 
Star Tokens not getting carried over the next season
Issue Description: Star Tokens from season 9 are not getting carried over to season 10
Issue Status: This is working as designed since star tokens are seasonal and star tokens from previous seasons will not get carried over to the next season.
 
Fair Lady Melissa's "A Lady Touch" skill stuns more than 1 enemy
Issue Description: When a toon's counterattack hit more than 1 enemy, it stuns all enemies hit instead of just the enemy who made the attack
Issue Status: This issue has been reported to the team for investigation
 
Players receiving 1 mask after winning 1st place in Arena
Issue Description: Players are receiving only 1 mask in Arena after winning 1st place
Issue Status: This is currently working correctly but all sentiments regarding this have already been forwarded to the appropriate team
 
Unable to use new toons in Show Biz
Issue Description: New toons cannot be used in Show Biz
Issue Status: This is working correctly as new toons cannot be cast to Show Biz during their first 30 days.
 
Game crashing/freezing during Arena battles
Issue Description:  We are aware of a recurrent known issue regarding the game crashing or freezing during Arena battles. The team is continuously working to a find definitive fix. If you face this issue, do not worry, and please reach out to Customer Support to receive back the keys spent and/or missing rewards if applicable. Every report will be reviewed to confirm their eligibility for compensation. Thanks for your understanding.
Update: Recurring periodically
 
Players not getting 1/3 of the possible rewards after TV got full
Answer: Each time you claim, you will get a random number of each item anywhere from 0 to the maximum possible reward, but the total of this item for a cumulative 24 hours of the TV's active time will always be within the range of possible 24 hour rewards displayed.
 
For example, your possible rewards is 12 to 15. Each time you claim, you can get anywhere from 0 to 15, but the sum of rewards you will get will always be within 12 to 15 for a total of 24 hours of active TV time. (The TV will become inactive if rewards are not claimed after 8 hours).
 
We recommend claiming your TV just before you close the game, to maximize your chances to not miss out on any rewards. That way, you will have 8h before needing to return.
 
Granny's House Campaigns
Issue Description:
This is a beginner event for lower-level players. Some players are encountering an issue where this event suddenly disappears.
Issue Status: This event will only last for 7 days after reaching the required level and will no longer be available after the duration.