Number of active missions

You can have up to 54 active missions in your list.We highly encourage players to complete their active missions and not keep them in their ...

I won a battle but my ship got destroyed

Star Trek Fleet Command is a strategy game and as such it offers the opportunity to further increase your strength in the game or focus on d...

Upgrading Defense Platforms - Power Creep

Defense Platforms are the only Station module that is actively participating in battles, defending your Station. That makes them similar to ...

Paths of travel

When setting course to travel to another system, the path takes into consideration your ship's warp range and the warp travel distance data....

How Do I Change My Name?

While the game assigns you a name by default when you start playing, you can freely change your name at any time by pressing on the name sho...

Grayed out exclamation mark

A grayed out exclamation mark on a planet means that currently there are no missions to accept on that planet.

Systems glowing in red

A system glowing in red indicates a high activity, whether PVE or PVP related.

How Do I Use And Access Chat?

Chat LocationYou can access the main chat page by tapping on the chat preview box on the top center of your screen when you’re in a map view...

Where is my purchase?

While most purchases are delivered instantly, in some cases it may take up to 24h for your payment to be processed by Google or Apple respec...

My chat isn't working

One of our top priorities is to ensure a healthy and safe environment in which our players can enjoy the game. In cases of inappropriate and...

My ship is stuck, won't recall

In case your ship is stuck in the game and you cannot recall it, please restart the game. This should recall your ship. However, if this doe...

Reporting Event Issues

In case you encounter issues with any of your events (such as points not counting, event not loading, etc.), please make sure you force clos...

How do the Monthly Chip Packs work?

At the beginning of each month, you’ll be given the opportunity to purchase a Monthly Chip pack. By purchasing the pack you’ll receive a tot...

Officer presets

Officer Presets allow you to save and apply officer loadouts- Available slots indicator- You can save the currently used crew in a blank slo...