"The transaction was declined. Please use a different card or contact your bank"
If you see this message when attempting a purchase, it may be due to one of the following:
The credit or debit card details were entered incorrectly
The card is expired or no longer valid
There are insufficient funds on the card
The card does not support 3D Secure verification
Note: 3D Secure is a security protocol that may require you to confirm your identity using a one-time password or a mobile banking app. If your card does not support this, please check with your card issuer. Alternatively, consider using a different payment method, such as PayPal.
Can I Buy Without a Credit Card?
Yes. Available payment options vary by region, but you may be able to use:
PayPal
Apple Pay
Google Pay
Amazon Pay
For example, PayPal can be used with a bank account or PayPal balance. For more information, visit the
I Was Charged, but Something Went Wrong
No need to worry — we are here to help.
Locate the purchase receipt sent to the email associated with your Scopely Account
Tap the Contact Us button in this Help article or in the app
Share your receipt with our support team when prompted
We will investigate and assist you as quickly as possible.
I Did Not Receive My Purchase
Please confirm that you are logged into the game with the same Scopely Account used to make the purchase.
Most orders are delivered instantly, but in some cases, processing delays may occur. If your purchase has not arrived and you are certain the payment went through, reach out to Customer Support so we can look into it.