“The transaction was declined. Please use a different card or contact your bank"
If you see this error when trying to complete a transaction, it can be caused by any of the below reasons:

• Credit/Debit card details were entered incorrectly
• The card is no longer valid
• There are insufficient funds on the card
• The card does not support 3D Secure(*)

(*) 3D Secure is a security protocol that requires you to verify yourself with e.g. a one-time password or a mobile banking app after entering your card details. Check with your card issuer or bank whether 3D Security is supported. Alternatively, you could try paying with PayPal.

Can I buy without a Credit Card?
The payment methods available to you at check-out depending on your region. As an example, the below payment methods can be used without a Credit Card:

• PayPal
• Apple Pay
• Google Pay
• Amazon Pay

PayPal allows you to pay via a direct bank transfer or by using your PayPal balance. Read more at the PayPal Help Center.

I got charged for the purchase, but something's wrong. What should I do?
Don't worry, we are always here to help.

First, find locate your receipt in the email you used to complete the purchase (Scopely Account).
Then, tap the "Contact us" button for example in this help article, and prepare to present the receipt when asked to do so.

I didn’t receive my purchase!
Make sure you are logged in to Star Trek Fleet Command with the same Scopely Account with which you made the purchase in the STFC Store.
Orders are usually delivered instantly, but sometimes it may take longer. When such delays occur, the purchase is still being processed.

If you haven't received what you bought, please get in touch with us!