I need to refund my purchase!
Please get in touch with Star Trek Fleet Command Support with your purchase receipt or through this article.

How long does it take for a refund to process?
Once a refund has been issued, it depends on your payment method how fast you can receive the money, but it usually takes up to 10 business days.

If you have already been waiting for longer than the estimated time, and you had a confirmation that the refund was processed, please contact the instance behind your payment method (for example, the Credit/Debit Card, your bank, Paypal, etc.).

NOTE: We can only refund you through the same payment method you paid.