How can I reach out to Support?
There are three ways to contact our Support team: In-App, Webchat, or Email. We recommend using the In-App option, as it automatically includes your Player ID.
How do I contact Support through Webchat?
Go to our Support Page
elect Star Trek Fleet Command.
Choose your preferred language from the dropdown and click the blue arrow.
Once redirected, click the Chat Box icon at the bottom right of the page.
Type “Begin Tribbleshooting” or your custom message.
Select the category that matches your concern.
Tip: Please make sure to select the correct category and enter all required details (such as Player ID and email). If details are missing, the chat may be redirected to our Automated System (Bot).
How do I contact Support through the In-App option?
Open the in-game Settings.
Tap Legal & Help > Help/FAQ.
Once redirected to the Support page, open any article and scroll to the bottom.
Tap “Chat with us.”
Enter “Begin Tribbleshooting” or your custom message.
Select the category that best fits your concern.
Tip: As with Webchat, please ensure you provide accurate details or the chat may be routed to our Automated System.
How do I contact Support via Email?
You can email us at any of the following addresses:
When emailing, please include as much information as possible, such as your Player ID or name, a detailed description of your concern, and any relevant screenshots. We may need additional details to resolve your issue.
What happens after I submit my request?
Once your ticket is submitted, it will be assigned to an agent. Response times may vary depending on ticket volume, so please be patient — we will reply as soon as we can. You can add more details or updates to your ticket at any time.
You can also attach screenshots or video clips (up to 20MB) by clicking the attachment (paper clip) icon in the chat box
What categories should I select when contacting Support?
Report Technical Issues or Bugs – For problems such as stuck ships, visual issues, or crashes.
Account Help – For issues like lost accounts, device transfers, or server transfers.
Missing Rewards or Items – For missing chests, event rewards, or daily goals.
Purchase Issues or Refund Requests – For problems with purchases, undelivered items, or refunds.
Gameplay Questions – For frequently asked questions. If the “Other” sub-category is selected, the request will be redirected to an agent.
Report Inappropriate or Harmful Behavior/Content – For reporting player misconduct or violations of the Terms of Service. (Note: this category is fully automated and will not go to an agent.)
Feedback/Something Else – For submitting feedback on the game or requesting help outside of other categories.
New Release Feedback – For sharing feedback on the latest release or arc.
Terms of Service & Privacy Policy – For reporting TOS violations such as harassment or cheating. (This is also fully automated.)