Many reported issues will get resolved relatively quickly, but sometimes it can take longer to get to the bottom of a technical issue or bug.
Here is where you can find a list of issues currently being investigated by our developers.
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
If you can report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
Last Updated: February 05
Here is where you can find a list of issues currently being investigated by our developers.
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
If you can report an issue or bug you do not see listed here, please submit an in-app support ticket and let our team know.
Last Updated: February 05
Missing Admiral Event Tickets
Issue Description: After a certain number of these tickets is gained, players seem to stop receiving them.
Issue Status: Intended, the limit is 6000 tickets and we encourage players to use them, otherwise they will not acquire any additional tickets.
Issues with Alliance Tournaments
Issue Description: We're receiving multiple reports about AT, including tasks not scoring and tasks ending prematurely. This is not intended and we apologise for the inconvenience.
Issue Status: Investigating
Issue Status: Intended, the limit is 6000 tickets and we encourage players to use them, otherwise they will not acquire any additional tickets.
Issues with Alliance Tournaments
Issue Description: We're receiving multiple reports about AT, including tasks not scoring and tasks ending prematurely. This is not intended and we apologise for the inconvenience.
Issue Status: Investigating
Opening Multiple Recruit chests not granting all the recruits
Issue Description: We've received reports stating that using the multi-open for chests is not giving multiple rewards, just the ones for a single pull
Issue Status: The team is actively investigating and this seems to be purely visual. We're working on a fix.
Unable to Claim Field Training
Issue Description: Sometimes completed Field Trainings can become unclaimable, although this is visual it needs to be manually adjusted by the devs. Please raise a ticket with the CS Team.
Issue Status: Investigating
Issue Description: We've received reports stating that using the multi-open for chests is not giving multiple rewards, just the ones for a single pull
Issue Status: The team is actively investigating and this seems to be purely visual. We're working on a fix.
Unable to Claim Field Training
Issue Description: Sometimes completed Field Trainings can become unclaimable, although this is visual it needs to be manually adjusted by the devs. Please raise a ticket with the CS Team.
Issue Status: Investigating
Stuck Ship
Issue Description: Ships getting stuck after random actions and troubleshooting steps cannot unstuck the ship. Please contact CS for a resolution.
Issue Status: Investigating
Issue Description: Ships getting stuck after random actions and troubleshooting steps cannot unstuck the ship. Please contact CS for a resolution.
Issue Status: Investigating
Missing Hostile Loot
Issue Description: The PVE limit of 2,000 per day prevents players from gaining additional experience, resources, reputation points, or chests when killing hostiles. This resets daily at 5 AM UTC and does not apply to mission hostiles, player ships/stations, and armadas.
Issue Status: Not an issue. Intended.
Forbidden Tech Ability not displayed on Battle Logs
Issue Description: When a player equips FTech and engages in either PVE or PVP battles, it has been observed that the FT abilities are not showing up on the battle logs.
Issue Status: Upgrading the FT while it's equipped might not automatically update the buffs it gives. We recommend players to re-equip the FT as a temporary workaround.