Many reported issues will be resolved relatively quickly, but sometimes it can take longer to identify and resolve a technical issue or bug.
Here is a list of issues currently being investigated by our developers.
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
If you encounter an issue or bug that is not listed here, please submit an in-app support ticket and notify our team.
Last Updated: October 7th
Here is a list of issues currently being investigated by our developers.
This list will be updated regularly, and issues will be added and removed as discovered and resolved.
If you encounter an issue or bug that is not listed here, please submit an in-app support ticket and notify our team.
Last Updated: October 7th
Q’s Trials high-powered:
Issue Description: Hostiles are currently spawning at unexpectedly high power levels.
Issue Status: Investigating
Margins trailer keeps popping up
Issue Description: The Margins trailer keeps popping up when players access the Veil for the first time.
Issue Status: Investigating
Issue with Dauntless Active Ship Ability
Issue Description: When the Dauntless Active Ship Ability is activated and the game is restarted, the ability remains active and auto-hunting continues, but the ship cannot be moved manually. The "ASA" button becomes unresponsive, and the ability cannot be turned off manually until the duration ends. This is not intended. A fix is planned to be released later this week. In the meantime, players are advised to avoid using the Ability within the Mirror Universe, as cargo can be lost there.
Issue Status: Investigating
Issue Description: When the Dauntless Active Ship Ability is activated and the game is restarted, the ability remains active and auto-hunting continues, but the ship cannot be moved manually. The "ASA" button becomes unresponsive, and the ability cannot be turned off manually until the duration ends. This is not intended. A fix is planned to be released later this week. In the meantime, players are advised to avoid using the Ability within the Mirror Universe, as cargo can be lost there.
Issue Status: Investigating
Missing Alliance Tournaments Rewards
Issue Description: We're receiving multiple reports about players not receiving alliance task rewards. This is not intended and we apologise for the inconvenience.
Issue Status: Investigating
Issue Description: We're receiving multiple reports about players not receiving alliance task rewards. This is not intended and we apologise for the inconvenience.
Issue Status: Investigating
Opening Multiple Recruit chests not granting all the recruits
Issue Description: We've received reports stating that using the multi-open for chests is not giving multiple rewards, just the ones for a single pull
Issue Status: The team is actively investigating and this seems to be purely visual. We're working on a fix.
Unable to Claim Field Training
Issue Description: Sometimes completed Field Trainings can become unclaimable, although this is visual it needs to be manually adjusted by the devs. Please raise a ticket with the CS Team.
Issue Status: Investigating
Issue Description: We've received reports stating that using the multi-open for chests is not giving multiple rewards, just the ones for a single pull
Issue Status: The team is actively investigating and this seems to be purely visual. We're working on a fix.
Unable to Claim Field Training
Issue Description: Sometimes completed Field Trainings can become unclaimable, although this is visual it needs to be manually adjusted by the devs. Please raise a ticket with the CS Team.
Issue Status: Investigating
Stuck Ship
Issue Description: Ships getting stuck after random actions and troubleshooting steps cannot unstuck the ship. Please contact CS for a resolution.
Issue Status: Investigating
Issue Description: Ships getting stuck after random actions and troubleshooting steps cannot unstuck the ship. Please contact CS for a resolution.
Issue Status: Investigating
Missing Hostile Loot
Issue Description: The PVE limit of 2,000 per day prevents players from gaining additional experience, resources, reputation points, or chests when killing hostiles. This resets daily at 5 AM UTC and does not apply to mission hostiles, player ships/stations, and armadas.
Issue Status: Not an issue. Intended.
Forbidden Tech Ability not displayed on Battle Logs
Issue Description: When a player equips FTech and engages in either PVE or PVP battles, it has been observed that the FT abilities are not showing up on the battle logs.
Issue Status: Upgrading the FT while it's equipped might not automatically update the buffs it gives. We recommend players to re-equip the FT as a temporary workaround.