One of our top priorities is to ensure a healthy and safe environment in which our players can enjoy the game. In cases of inappropriate and/or offensive messages, names, Alliance tags or descriptions; we reserve the right to take action against the offender's account as per our ToS.
The actions may vary but a chat mute will be applied to the account in question. That means that the offender will not be able to communicate with anyone in the game until that period has expired.
Rest assured that such actions are not taken lightly or without investigation.