While most purchases are delivered instantly, in some cases it may take up to 24h for your payment to be processed by Google or Apple respectively.
If you made a purchase and did not receive the purchased items, please contact our Support team with a screenshot of your order receipt - showing transaction ID, date and name of the purchased pack. Here's how to find your receipts:
Apple:
https://support.apple.com/en-us/HT204088
Google:
https://support.google.com/store/answer/6160235?hl=en
If you made a purchase and did not receive the purchased items, please contact our Support team with a screenshot of your order receipt - showing transaction ID, date and name of the purchased pack. Here's how to find your receipts:
Apple:
https://support.apple.com/en-us/HT204088
Google:
https://support.google.com/store/answer/6160235?hl=en
Xsolla:
Once we receive your message, we'd be happy to review and help further.