In case you encounter issues with any of your events (such as points not counting, event not loading, etc.), please make sure you force close the app, and then start it again. This would eliminate any temporary connectivity or sync issues.

If re-opening the app did not help, please contact our Player Support team and include the following information:
  1. Exact name of the event and a screenshot of it
  2. Date of the incident
  3. Short description of the issue
This will help speed up the process. Once we have all details, our team will get back to you.