Why Did My Game Progress Reset?
We never delete or erase your account progress. However, the game may fail to load your original Google Play profile and instead create a new account. This usually happens in the following situations:
Launching the game without being logged into your Google Play account
Logging in with a different or newly created Google Play account
Starting the game while not logged into Google Play, then connecting your account later
Installing the game on a new device without restoring your original profile
How to Regain Access
Make sure you're logged into the correct Google Play account:
Open Google Play Games on your device and confirm you’re signed in with the correct profile
Restart the game
Still Not Working?
If your progress doesn’t return, please contact Player Support, and we’ll manually help you recover your account.
When reaching out, include the following:
Your old username (the one you want to recover)
Your new username (currently shown in-game)
Once we have that info, we’ll get your account restored as quickly as possible.
Your progress should automatically sync once the correct account is detected