No. Customer Support can’t offer refunds or compensation for unsatisfactory Loot Pulls.

Loot Pulls are chance-based, meaning results are random. This setup is designed to:

• Keep top Superstars and items rare and exclusive

• Give every player a shot at the best rewards, no matter the pull

While some pulls may bring great luck, others might not. That’s the nature of the system.

Important: Loot Pulls never guarantee a specific Superstar or item. All purchases are made at your own risk.

If you’d like to share feedback, feel free to submit it through the in-game help system.