Overview

Reported in-game issues typically resolve within a reasonable time it is detected, however at times it may require additional time to a resolution for a bug or technical issue.

See below for the known issues currently being investigated by our developers. This list is updated in real-time, and known issues will be added and removed as they are discovered and resolved.

To report an issue or bug that you do not see listed here, please submit an in-app support ticket and let our Support team know.

April Keys/Solo Points Rewarded in the Stamp Cards

Issue Description:
  • Day 4 Stamp Cards provide April Keys
  • Premium and Standard Stamp Cards provide Solo MLC Points
Issue Status:
10,000 April POWERS Keys
-Replacement of these keys for the May Melee event has been sent. Kindly check your in-game inbox.

April POWERS Solo Contest Points
-Replacement will be sent within 24hrs after the Stamp expires


Faction Boss

Issue Description:
  • Submission Moves will apply all damage immediately upon activation of the move.
  • When using a “Choose X Number of Gems” move, the player's turn ends while choosing gems prior to confirming. The window will close and players will lose out on the move. We recommend players to avoid using these moves towards the end of a turn.
Issue Status: Our developers are aware of this and are working to have this resolved.

Faction Chat Errors

Issue Description:
Players are unable to properly access their Faction Chats. It may be freezing/crashing/looping red-rings.
Issue Status:
Our developers are aware of this and are working to have this resolved.

Undertaker "Dead Man Walking" - Old School of the Dead Move

Issue Description:
At Move Level 16, the game displays that if the Superstar breaks the Trap Gems, it creates 3 Random Gems into Green Gems. This is a visual issue. The move will turn 4 Random Gems into Green Gems -- also stated in the Web App.
Issue Status:
Our developers are aware of this and are working to have this resolved.

Increased HP Recovery Rate

Enjoy a Limited-Time only HP Regen for Superstars that are not injured. They will be fully recovered and back in the ring after max 30 Minutes of Cooldown. Spend fewer Health Packs over time or wait a little bit, whatever suits you.

The increased Recovery Rate is planned to stay active until 1/24.

Issue:
See "Health Display" topic below.

Health Display

Issue Description:
Players experiencing "random" low or zero HP in their Roster (this is a display issue). Start a regular match with that Superstar and their HP should show as full.
Issue Status:
Our developers are aware of this bug and are working to have this resolved.

Missing Stamp Rewards

Issue Description: Players are seeing the wrong rewards for the Hall of Fame Spectacular Week 1 and Daily Spectacular Stamp.

For the Standard Stamp, Milestone 2 should give 1,000 “Hall of Fame Spectacular Solo Contest Points”.
For the Premium Stamp, Milestone 3 should give 2,500 “Hall of Fame Spectacular Solo Contest Points” and Milestone 4 should give 500 “Hall of Fame Spectacular Loot Prize Wall Medallion”

Issue Status: The team is already aware of this and are working to have the compensation sent for the affected players.

Health Pack Depletion During Crash

Issue Description:
Players experiencing a crash during Showdown mode may experience crashes that result in Health Packs depleting from competing Superstars.
Issue Status:
Our developers are aware of this bug and are working to have this resolved.